We're seeking a Virtual Front Desk Coordinator to be the first point of contact for our patients, offering seamless and professional support.

Responsibilities:

• Answer incoming patient calls and messages in a courteous, timely manner

• Schedule, confirm, and reschedule appointments via outbound calls

• Conduct virtual check-ins and pre-appointment verifications

• Verify insurance information and collect necessary documentation

• Triage non-urgent requests and route messages to the appropriate clinical team

• Maintain patient confidentiality in accordance with HIPAA guidelines

• Support day-to-day front desk tasks in a remote environment

• Willing to work as per US time (evening shifts PST)

Qualifications:

• Minimum 1 year of experience as a front desk/US Call center.

• A medical front office or healthcare customer service role will be preferred

• Familiarity with EHR/EMR systems (e.g., Athenahealth, DrChrono, Kareo)

• Strong communication skillsverbal and written

• Comfortable with video conferencing, secure messaging, and VoIP platforms

• Detail-oriented, reliable, and organized

• Knowledge of HIPAA and patient privacy best practices is optional

What We Offer:

• Competitive salary based on experience

• Opportunity to grow with an innovative medical practice