SWI Consultants  requires Experienced Inbound Customer Services Representatives & Outbound Telemarketing Representative with Fluent English Conversational skills. At least One Year Experience of Any Call Center.

Strengths:

• Knowledge Retention

• Effective Communication Skills (Urdu & English)

• Speedy & Confident

• Creativity

• Basic Computer Knowledge and Good Typing speed.

• Understanding & Ability to grasp and learn new things quickly.

Job Description:

• On a daily basis, the agent will be making outbound calls to achieve assigned tasks.

• Daily follow up of outstanding requests from customers.

• Follow communication scripts when handling different customer concerns.

• Obtain client information by making telephone calls, interviewing clients and verifying information.

• Maintain and improve quality results by adhering to standards and guidelines.

• Keep record of all conversations in the database in a comprehensible way.

Experience:

• 1 to 2 years’ Call Center Experience