Job Title: |
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Quality Assurance / Quality Control Manager |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Rawalpindi |
Gender: |
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Female |
Minimum Education: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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Less than 1 Year |
Salary Range: |
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PKR 25,000 to 40,000 per Month |
Apply By: |
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May 18, 2019 |
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Job Description: |
Responsibilities:
- Measuring and evaluating agents' performance.
- Call monitoring with great attention to different call behaviors.
- Maintaining a positive customer-client relationship.
- Dealing with clients and their concerns.
- Assuring 100% quality of the services provided to the clients.
- Handling and maintaining data bases.
- Developing evaluating models in compliance to the company's requirements and procedures.
- Working closely with the operation management.
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Required Skills: |
Active Listening,Active and vigilant assessment,English Fluency,Good communication skills,Positive learning attitude,Openness to feedback |
Company Information |
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Company Name: Zebec Networks Company Description: pZEBEC is a global IT consulting, outsourcing and technology services company.Our Vision: Winning together through innovation fun./p
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