| Job Title: |
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Customer Service Officer |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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Female |
| Minimum Education: |
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Bachelors |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year2 Years |
| Salary Range: |
|
PKR 18,000 to 20,000 per Month |
| Apply By: |
|
May 17, 2019 |
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| Job Description: |
- Launch the complaint of walk-in customers.
- Manage customer queries efficiently.
- High light the critical complaints and set priorities accordingly for resolution.
- Prepare receipts and gate passes of repaired unit.
- Print out all job sheets and technician log with complaint summary at the end of the day.
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| Company Information |
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Company Name: Dawlance Group of Companies
Company Description:
Dawlance, a leading home appliances brand of Pakistan now part of Arcelik, Turkey, was established in 1980 with the vision of making Dawlance a Global brand by practicing reliability and to make Pakistan Proud. Dawlance was acquired by Arcelik in 2016 after which Dawlance became a wholly-owned subsidiary of the 2nd largest White goods company in Europe. Dawlance now serves its consumers in 3 functions involving Food Care, Fabric Care and Home Care with its wide range of appliances including refrigerators, freezers, microwave ovens, water dispensers, small kitchen appliances, hoods & hobs, washing machines, dishwashers and air conditioners. The brand also has an after sales network stretching across Pakistan that offers 24/7 customer service.
Dawlance promises reliability in every way for its consumers and stakeholders alike; Reliability is the key characteristic of Dawlance and is exercised within all functions of the company; it is in fact embedded in the organization's culture. Aside from its reliability, Dawlance's major strengths are differentiation and relevance- it makes products that are relevant to the needs of the Pakistani households but with an element of differentiation; Dawlance takes pride in introducing innovative products for the Pakistani market to enhance the lifestyle of its consumers and deliver a superior product experience
New vision: be Pakistan’s largest household technology solution provider, empowering consumers to meet their lifestyle needs
New Mission: create value for all our customers and stakeholders by providing reliable and innovative products & services, while being a responsible corporate citizen
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