| Job Title: |
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Customer Support Executives |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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Male |
| Age: |
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18 to 32 years |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BBA |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
1 Year2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Sep 16, 2018 |
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| Job Description: |
- Manage large amounts of incoming calls, Social media Platform quires.
- Knowledge of Social media tools and techniques
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies
Requirements
- Take the extra mile to engage customers.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
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| Required Skills: |
| Customer Care,patience,Attentiveness,Time management,Positive Language,Ability To Read Customers |
| Company Information |
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Company Name: Cougar Clothing
Company Description:
pBrand Overview/ppCOUGAR – Pakistan's casual wear brand is known for its trendy casual wear for a distinctly urban, outgoing, active and fun loving youth with an informal lifestyle. COUGAR is targets the urban youth of Pakistan who are in search of a fashionable brand that offers a good fashion-comfort equation while defining a vibrant style. The collection oozes a 'cool' attitude with a stylish casual look and feel./ppOur shades and quality is a great offering for today's youth who want to stay synchronized with international fashion trends. COUGAR boasts a wide range of casual apparel and accessories for men and women./ppOur men's collection is based on/pulliCasual Shirts/liliPolo T-shirts/liliT-shirts/liliDenims/liliFive Pocket Pants/liliJackets & Blazers/liliSweaters/liliHoodies/liliTrousers/liliShoes/li/ulpThe ladies range of COUGAR consists of Fashionable/pulliTops/liliDenims/liliTights/liliJackets/liliCoats/liliSweaters & Cardigans/li/ulpCOUGAR also has an exciting range of accessories like/pulliBags/liliBelts/liliCaps/liliStoles/liliGloves/liliGlasses/liliFoot wears/liliMen Jewelry/liliLadies Jewelry/li/ulpCOUGAR has in house design and manufactures facility and equipped with latest technology to bring the best to our customers under the most competitive prices. In-house design department gives the company a unique advantage and control of product line. COUGAR has manufacturing facility equipped with computerized machinery to ensure high quality garments./ppThe ambiance of COUGAR Outlets offers a cool vintage look to inspire class and stylish trends. Our stores all over Pakistan have been designed to make products accessible to all with an easy browsing. Shopping at COUGAR is a relaxing experience with the creative use of light and designs that highlight products as well as enhance shopper accessibility./ppBrand Vision/pp"To be renowned as a paramount brand of Casual Wear in Pakistan"/ppBrand Personality/pp"Young Urban Boys & Girls who believe in staying updated with the latest trends and who DO NOT wish to compromise on quality./ppBrand Customer/ppYoung people between 16 to 35 years of age who are fun-lovers, active, outgoing and like informal dressing in their lives. Youth that prefers hanging out, attend parties, participate in friendly games, with a care free, vibrant and trendy approach towards life./ppWe make our youth more fun and stylish for all casual occasions and places./p .
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