| Job Title: |
|
Customer Services Head |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Lahore |
| Gender: |
|
No Preference |
| Age: |
|
30 to years |
| Minimum Education: |
|
Masters |
| Career Level: |
|
Department Head |
| Minimum Experience: |
|
10 Years |
| Salary Range: |
|
PKR 200,000 to 250,000 per Month |
| Apply By: |
|
Mar 5, 2017 |
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| Job Description: |
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Develop operational objectives by supplying relevant analysis of operating performance data as well as developing recommendations and action plans to address issues.
- Coordinate staff schedules in accordance with staffing objectives to ensure achievement of operational objectives.
- Improve the delivery of quality service through effective process improvement strategies to ensure customer satisfaction, complaint resolution and retention of customers ..
- Develop and maintain operational and performance metrics and reports. Recommend action plan to resolve issues.
- Direct the efforts of local technology support resources in support of hardware/software maintenance and ensure change management activities minimize conflict with peak customer activity periods.
- Perform other duties as assigned.
|
| Required Skills: |
| Relationship Management,Customer Service Excellence standard,Project Management,Team Management,conflict management,marketing strategies |
| Company Information |
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Company Name: Joy Land Ltd
Company Description:
pJoyland Limited is the leading brand in amusement industry having its indoor and outdoor play lands in Lahore, Sialkot, Multan and Rawalpindi and providing world class amusement services to general public. At Joyland, you can transform your dream into reality. The amusement center is only an "Ultimate Fun Place"/p
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