• Installing and configuring computer hardware, software, systems, networks, printers and scanners

• Monitoring and maintaining computer systems and networks

• Responding in a timely manner to service issues and requests

• Providing technical support across the company (this may be in person or over the phone)

• Setting up accounts for new users

• Repairing and replacing equipment as necessary

• Testing new technology

• Troubleshooting a variety of technical and non-technical issues

• Provide technical support for level one escalation issues via the helpdesk.

• Performs miscellaneous job-related duties as assigned.

• Research and identify solutions to software issues.