Person profile:

• Able to communicate confidently in English, both spoken and written skills are mandatory.


• A professional, Pro-active and 'Can do' attitude with exceptional attention to detail and excellent organizational skills

• Take ownership of work independently and should be able to solve problems quickly.


• Comfortable to work in a busy, demanding and fast-paced environment, whilst remaining patient.


• Should have a positive attitude with a strong willingness to learn.


• Fast & accurate computer skills to deal with high volume of customer contacts. 


• Distinct advantage would be given to individuals having experience in customer service within a similar environment. With the ability to identify online Scams/ Illegal advertisement.

Responsibilities will include but not limited to:

• You will be part of our established UK team supporting our customers across our marketplace portfolio.


• Help Customers during their engagement on any of our marketplace websites.


• Handle customer complaints and raising issues through our development ticket program.


• Provide prompt, efficient and consistent information and communication in line with company policy.


• The resolution of consumer issues and complaints including consistent follow up and escalation where necessary.


• Exceeding Customers’ expectations of the company.


• Maintaining a full understanding of all Marketplaces during the advert placement process and relaying that information to customers, if needed.


• You will be trained on how to spot scams and illegal adverts, similarly scam emails or messages to protect our users.


• Verify certain customers via phone and making sure they are legitimate before advertising.