| Job Title: |
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Patient Services Representative (Spanish) |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Age: |
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22 to years |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Feb 22, 2021 |
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| Job Description: |
- Provide patient support through inbound / outbound calls and emails for multiple clients.
- Handle patient concerns/complaints in a courteous and professional manner and within established guidelines and escalate as necessary.
- Demonstrate strong domain knowledge and communicate accurate information to the patient.
- Use ticketing system and other software to enter and maintain relevant data.
- Coordinate and follow up on patient inquiries and timely close open tickets.
- Meet all performance metrics on regular basis.
- Maintain data confidentiality.
- Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
- Share reports on daily performance.
We are looking for:
- Minimum Education: Graduation
- Required Experience: Minimum 1 year call center experience.
Skills:
- Excellent communication skills, both oral and written in English & Spanish.
- Strong patient orientation.
- Good arithmetic and computing skills.
- Good analytical skills with an appetite for learning.
- Quality conscious with attention to details.
- Excellent interpersonal skills and confidence level to communicate with patients
- Ability to perform under stress.
- Familiar with the use of business applications for routine operations.
- Readiness to maintain flexible timings to serve across different time zones
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| Company Information |
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Company Name: MD Vision (Pvt) Ltd
Company Description:
MD Vision offers Certified Practice Management and EHR software exclusively designed to optimize the state of art healthcare experience. The company provides a complete suite of advanced technology, best in class partnerships and proven business processes that transform into greater efficiency for clinicians and caregivers.
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